FAQ

We get asked this question a lot.  When customers inquire about why we exclusively support the Microsoft platform, we want to be transparent and address their concerns with clarity and confidence. Our decision to focus on the Microsoft platform stems from a strategic approach aimed at delivering the best possible solutions and services to our valued clients.

First and foremost, Microsoft has a long-standing reputation for developing robust and reliable software products that cater to a wide range of business needs. By specializing in the Microsoft ecosystem, we can become true experts in their technologies, allowing us to offer deeper insights, quicker issue resolution, and more efficient implementation processes.

We also love that Microsoft's comprehensive suite of products seamlessly integrates with one another, creating a cohesive and efficient environment for businesses. This integration enhances productivity and enables a smoother user experience, reducing potential compatibility issues that may arise from mixing different systems.

Did you know that Microsoft invests heavily in research and development, constantly innovating and adapting to emerging technologies. By aligning with Microsoft's vision, we can ensure that our clients benefit from the latest advancements, enabling them to stay ahead in an ever-changing digital landscape.

While we understand that there are various technology options available in the market, our commitment to the Microsoft platform enables us to offer a more focused and specialized service.

Ultimately, our dedication to the Microsoft platform stems from our desire to provide the highest level of expertise, integration capabilities, and innovation for our clients. We believe that this focused approach allows us to deliver optimal outcomes and support the success of their businesses effectively.

The Microsoft Security Score is a powerful tool provided by Microsoft that assesses the overall security posture of your organization within the Microsoft 365 environment. It evaluates various security configurations, settings, and practices in place and then generates a numerical score that reflects the current state of your security measures.

This score is calculated based on a range of security-related factors, including but
not limited to:

1. Identity and Access Management: The strength of authentication methods, multi-factor authentication usage, and control over user access.
2. Data Protection: How data is protected, whether encryption is enabled, and how sensitive information is handled.
3. Device Management: The management and security of devices that access your organization's resources.
4. Email and Collaboration Security: The level of protection against email-based threats, malware, and data leakage.
5. Security Updates: How well your systems are kept up to date with the latest security patches and updates.
6. Risk Assessment: Identification and mitigation of potential risks within your organization's IT infrastructure.

The Microsoft Security Score provides an essential benchmark for your organization's security practices and helps you understand where improvements can be made to enhance overall security. A higher security score indicates that your organization has implemented robust security measures, reducing the risk
of data breaches and cyber-attacks.

As your trusted IT Subscription partner, we can work together to review your Microsoft Security Score, analyze its findings, and devise a comprehensive security strategy to improve your score and fortify your organization's
defenses against potential threats. Regular monitoring and continuous improvement in your security score will be instrumental in safeguarding your digital assets and maintaining a secure IT environment.

If you're interested in learning more about the Microsoft Security Score and how we can assist you in enhancing your organization's security, please feel free to ask. Our team is here to support you in maximizing your security posture and ensuring your business operates in a secure and resilient manner. PUSH BUTTON

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Thank you for your interest in our help desk subscription services. Having a help desk subscription means having a dedicated team of IT experts at your disposal to assist with any technical issues or challenges that may arise within your organization based on the subscription package you choose.   

With this subscription, you gain access to a range of benefits that are tailored to meet your specific needs. Our skilled technicians are well-versed in a wide array of IT areas, including hard ware, software, networking, and security, ensuring that we can address a broad spectrum of concerns efficiently.

Here are some key advantages of our help desk subscription services:

1. Timely Support: We prioritize rapid response times to ensure that your team can get back to work as quickly as possible in the event of any technical disruptions.
2. Expert Assistance: Our team consists of experienced professionals who possess in-depth knowledge within the Microsoft platform. They are well-equipped to handle complex issues and provide expert guidance.
3. Reduced Downtime: By having access to our help desk, you can minimize downtime and productivity losses, keeping your business operations running smoothly.
4. Peace of Mind: Knowing that you have a reliable support system in place allows you to focus on your core business objectives, knowing that your IT needs are in capable hands.
5. Flexible Service Hours: We offer three subscription services to accommodate the needs of your organization's specific schedule and operational requirements.
6. Continuous Improvement: We continually assess and enhance our services to ensure that we meet and exceed your expectations as your business evolves.

Our help desk subscription services are designed to provide comprehensive technical support, giving you the peace of mind to navigate the IT landscape with confidence. Whether it's troubleshooting software glitches, resolving hardware problems, or assisting with network issues, our team is dedicated to delivering top-notch solutions that help your business thrive.

If you have any further questions or would like to learn more about how our help desk subscription services can benefit your organization, please feel free to
ask. We are here to provide the best support for your IT needs.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Having backups is essential for safeguarding your critical business data and ensuring
business continuity. While Microsoft does offer some level of built-in backups and data retention features, it's important to understand that they may not
fully address all potential risks and scenarios. 

Here are some points to consider:

1.  Protection Against User Errors: While Microsoft does provide basic retention features, they might not protect your data from accidental deletions or modifications caused by user errors. Comprehensive backups offer point-in-time recovery options, allowing you to restore your data to a specific moment before any unintended changes occurred.
2. Ransomware and Malicious Attacks: Cybersecurity threats like ransomware can encrypt or delete your data, making it inaccessible. With proper backups, you have a safe copy of your data that can be restored in case of a ransomware attack, mitigating the impact of such incidents.
3. Long-Term Data Retention: Microsoft retention policies have limitations on data retention periods. If you need to retain data for extended periods, such as compliance requirements or historical records, dedicated backups can provide the necessary flexibility.
4. Data Recovery Assurance: By implementing separate backups, you have greater control over data recovery processes and timelines. This ensures that you can quickly restore your data in case of any unexpected data loss.
5. Protection Against Service Outages: Although Microsoft's infrastructure is highly reliable, it is not invulnerable to outages. Having an independent backup system ensures you have access to your data even if there are service disruptions.

At RISE, we offer comprehensive backup solutions that complement Microsoft's
built-in features. Our backup services provide an added layer of protection for your data, ensuring that your business remains resilient in the face of
unforeseen events. We tailor our backup solutions to meet your specific requirements, whether it's daily backups, point-in-time snapshots, or long-term data retention.

Rest assured that our priority is to keep your business data safe and accessible, so you can focus on your core operations with confidence. To learn more about our backup services and how they can reinforce your data protection strategy, please don't hesitate to get in touch. Your data's security is our commitment, and we are here to provide the peace of mind you need to thrive in today's digital landscape.

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